Services

HOW WE CAN HELP

Our Services

Medical Receptionist

A Virtual Medical Receptionist, performed by Medical Virtual Assistants, handles tasks like answering calls, transferring calls, scheduling appointments, verifying insurance, managing prescription refills, coordinating with patients via email, and performing clerical duties as required.

Administrative Assistant

The administrative staff plays a crucial role in handling various tasks, including appointment scheduling, confirmation via phone/email/text, insurance authorizations, coordinating referrals with other practices, updating EHR with medical history and test results, patient coordination, responding to inquiries, prescription refills, and more.

Medical Billing Virtual Assistants

Medical Billing Virtual Assistants are experts in insurance verification, claim submission, authorizations, patient billing inquiries, and ensuring accurate and timely payments. They also handle pre-authorization for treatments, and organize financing/payment plans for patients as needed.

Medical Scribe | Transcription

As a Medical Scribe, you listen in on provider-patient interactions through your computer and document directly into the EMR. Responsibilities include real-time updates, accurate documentation, and maintaining patient privacy.

Real Estate Virtual Assistant

As a real estate virtual assistant, they offer a range of valuable services. They can assist you as a Transaction/Listing Coordinator, Virtual Sales Agent, Digital Marketing Coordinator, and General Administrative Assistant.

Other Virtual Assistant Services

Our virtual assistance services include Marketing Assistant, Analytics Assistant, SEO/SEM Specialist, Social Media Management, Graphic Designer, Content Creator, Administrative Assistant, Executive Assistant, Customer Service Representative, Project Coordinator, Data Entry Specialist, and more.

Medical Receptionist

A Virtual Medical Receptionist, performed by Medical Virtual Assistants, handles tasks like answering calls, transferring calls, scheduling appointments, verifying insurance, managing prescription refills, coordinating with patients via email, and performing clerical duties as required.

Administrative Assistant

The administrative staff plays a crucial role in handling various tasks, including appointment scheduling, confirmation via phone/email/text, insurance authorizations, coordinating referrals with other practices, updating EHR with medical history and test results, patient coordination, responding to inquiries, prescription refills, and more.

Medical Billing Virtual Assistants

Medical Billing Virtual Assistants are experts in insurance verification, claim submission, authorizations, patient billing inquiries, and ensuring accurate and timely payments. They also handle pre-authorization for treatments, and organize financing/payment plans for patients as needed.

Medical Scribe | Transcription

As a Medical Scribe, you listen in on provider-patient interactions through your computer and document directly into the EMR. Responsibilities include real-time updates, accurate documentation, and maintaining patient privacy.

Real Estate Virtual Assistant

As a real estate virtual assistant, they offer a range of valuable services. They can assist you as a Transaction/Listing Coordinator, Virtual Sales Agent, Digital Marketing Coordinator, and General Administrative Assistant.

Other Virtual Assistant Services

Our virtual assistance services include Marketing Assistant, Analytics Assistant, SEO/SEM Specialist, Social Media Management, Graphic Designer, Content Creator, Administrative Assistant, Executive Assistant, Customer Service Representative, Project Coordinator, Data Entry Specialist, and more.

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System Requirements

Software

Windows OS: Windows 10 or later

To avoid viruses from infecting your computer and your client's, it's recommended to use a genuine version of Windows 10 Home or Pro.

Hardware

Intel Core i3/i5 8th Gen or up = equivalent (Ryzen 5 or up)

For smooth running of clinical applications like EMRs or EHRs, your processor should have a processing speed of 2.8 GHz or higher, and at least 4 cores. You can use any processor from either of the two companies, but not Intel Atom, Intel Celeron or any AMD chip other than the Ryzen line.

RAM

8 GB or More

Internet

Fiber Optic Connection:

50 mbps or more

With today's advanced technology, we can easily access fast and reliable internet connections. Investing in a good internet connection and having a backup can increase your earning potential by up to 100%.

BACK UP INTERNET

Fiber Optic Connection | Mobile 4G data, 20 mbps or more

Webcam

High Definition

720p, 1080p, 4K

Headset

Plantronics, Logitech, Razer, Jabra

or any brands that have noise cancellation

Having clear and effective communication is crucial and should be a top priority. About 90% of clients prefer to work with someone who has a good tone and volume of voice. To achieve this, investing in a high-quality headset can make a significant difference.

Back-up Power

Generators (diesel/ gasoline), power inverters, car batteries, large capacity UPS

All virtual assistants are strictly required to have a backup power source, particularly in the Philippines where blackouts are common. If you don't have one, we can provide a loan assistance program for you once you are endorsed to a client. Please note that having a backup power source is mandatory if you don't have one already.

Our Culture

Work-Life-Balance

Our virtual assistant services help you find the balance between work and personal life.

Loyalty

We are built on the foundation of loyalty, dedication, and commitment to our clients.

Integrity

Integrity is at the heart of SEA-VA, and we are committed to maintaining the highest ethical standards in all our interactions with clients.

Family-Oriented

SEA-VA is designed to support a healthy work-life balance and prioritize family values, ensuring our clients are able to devote time to what matters most.

Frequently Asked Questions

Why do you need a Virtual Assistant?

If you are looking to save time, increase productivity, improve work-life balance, and cost-efficiency. These are some of the many reasons why you should hire a Virtual Assistant.

A Virtual Assistant can help you save time by taking care of the tasks that would otherwise require your attention. By delegating tasks to a virtual assistant, you can free up your time to focus on tasks that require your specific skills or expertise. And by outsourcing tasks to a Virtual Assistant, you can achieve a better work-life balance.

Above all, hiring a virtual assistant can be more cost-effective than hiring a full-time employee. You only pay for services you need, and you don't have to worry about employee benefits, taxes and other overhead costs.

Overall, a virtual assistant can be a valuable asset to your business or personal life, allowing you to focus on what you do best while outsourcing the rest and getting everything done.

If the virtual assistant does not work out how does your replacement guarantee work?

We offer a free-of-charge replacement guarantee after four weeks of working with our virtual assistant. Our team will check in with you regularly to ensure everything is working properly. Our goal is to provide the best person for each role. If we fail to meet your standards after the replacement, we will provide a prorated refund that takes into account the recruitment process and system maintenance costs.

How long does this process take?

We strive to be as fast as you are, as we know you're running a business. We make sure to maintain a good pool of candidates to choose from. As early as 24 hours, you can interview three of the best virtual assistants that match your needs. Once you've selected the best applicant, you can start working with them once payment is made.

Why should we go with SEA-VA over Upwork /Fiverr/Onlinejobs or other platforms?

We ensure that we hire the best quality of virtual assistants and provide them with training on how to become successful in their role. We have support systems in place to assist them when they encounter difficulties with a specific task. Additionally, we have a community of virtual assistants who can provide assistance, ensuring that they are mentally and emotionally present while working from home.

What makes SEAVA different?

We have a community of virtual assistants with whom we maintain open communication, living out our values of work-life balance, loyalty, family orientation, and integrity. We recognize the importance of spending time with our loved ones, even while working from home.

What tasks can a Medical Virtual Assistant do for my practice?

Medical Virtual Assistants can handle various administrative tasks, such as prior authorizations, insurance verifications, front desk triage, calendar management, scheduling, database management, and more. They can assist with anything done on the phone or computer, reducing costs and saving time.

How can a Medical Virtual Assistant save me time and money?

Hiring a Virtual Assistant can save you tens of thousands of dollars per year, as they cost about half of an in-house employee. By outsourcing daily administrative tasks, you can focus on seeing patients and providing care.

How is my Virtual Assistant being managed?

Our clients are assigned a Client Success Manager (CSM) who manages the relationship between them and the Virtual Assistant.

What types of practices can your Virtual Assistants work with?

SEA-VA Medical Virtual Assistants work with various healthcare practices including but not limited to Fertility/IVF, Surgeons/Specialists, Neurology, Psychiatry, Dental, Obstetrics & Gynecology, Urology, Rheumatology, Dermatology, Surgical Centers, Psychology, Pain Management Centers, and General Practitioners/Primary Care Physicians, and Pediatrics.

The name SEAVA was inspired by the natural beauty of Southeast Asia, where the Philippines is located. The founder imagined the virtual assistants as delicate and valuable like seashells, treasures waiting to be discovered. The name also represents the vast potential of the region, which SEAVA aims to tap into and bring to the forefront of the virtual assistant industry.

SEAVA was founded by Immaculate who had a deep appreciation for the talents of virtual assistants in the Philippines. Mac had witnessed firsthand the dedication and attention to detail that these individuals brought to their work, and recognized that their skills were not being fully utilized on a global scale. She saw an opportunity to connect businesses from all over the world to the talent of these virtual assistants, and thus SEAVA was born.

With SEAVA, Mac hoped to bridge the gap between businesses and virtual assistants in Southeast Asia, providing a platform for these skilled individuals to showcase their talents and connect with clients from all over the world. She believed that SEAVA could help change the way businesses operate, providing them with the assistance they need to succeed and grow, while also empowering virtual assistants to achieve their full potential.

Our Mission

Our mission is to provide virtual assistant services that save time, increase productivity and help businesses and individuals achieve their goals worldwide. We offer personalized and cost-effective solutions tailored to meet our clients' unique needs. Our skilled and reliable virtual assistants are committed to delivering exceptional service and building long-term relationships based on trust and professionalism. With our support, clients can focus on their core tasks while we handle the rest.

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Our Vision

Our goal is to be the best provider of virtual assistant services in Southeast Asia. We want to help businesses and entrepreneurs by providing them with skilled, reliable, and efficient remote support. Our aim is to make working with us as smooth as possible, using technology and talented people to help our clients reach their goals, work more efficiently, and have a better work-life balance. Our overall goal is to help our clients and partners grow and succeed, while promoting a culture of excellence, innovation, and customer focus in the virtual assistant industry.

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Stay connected with us and receive updates on our latest news and services through our social media channels. Follow us to get to know us better and join our community!

Unit 11Q, Avenir Condominium, Archbishop Reyes Avenue, Lahug, Cebu City 6000 Philippines

@ Copyright 2023 - Southeast Asia Virtual Assistants.

All rights reserved

@ Copyright 2023 - Southeast Asia Virtual Assistants.

All rights reserved

Unit 11Q, Avenir Condominium, Archbishop Reyes Avenue, Lahug, Cebu City 6000 Philippines